PRIVACY POLICY

 

Welcome to the Artria London Limited privacy policy.

Artria London respects your privacy and is committed to protecting your personal data. The privacy notice below will inform you how we look after your personal data, describe your privacy rights and how the law protects you. The policy consists of the following parts:

  1. Who Are We and General Information

  2. How we collect data from you

  3. What data we collect from you

  4. How and Where we use your data

  5. Products, services, newsletters

  6. Surveys

  7. Access and correction of your personal data

  8. Restricting or Stopping of processing your data

  9. Data Breaches

  10. Contact

1.Who Are We and General Information

This privacy notice is issued on behalf of all parts of Artria London Limited. When we mention “Artria”, “we”, “us” or “our”, we are generally referring to the separate entities that make up Artria London Limited which are:

  • Artria London,

  • Artria Education,

  • LoveToLearn

It also includes any other businesses we add to this group in the future.

 

 

2. How we collect data from you

There are different methods how we collect data from and about you:

I. Direct interactions:

You may provide us with data about yourself by:

  • filling in forms, questionnaires, contracts

  • meeting and talking to us in person

  • corresponding with us by phone, email, post or otherwise.

This includes circumstances in which you:

  • apply for our products or services,

  • create an account on our website,

  • enter a survey,

  • request marketing and relevant services and offers be sent to you,

  • give us feedback.

 

II. Automated technologies or interactions:

As you interact with our website(s), we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

III. Third Parties / Publicly available sources

We may receive personal data about you from the following third parties and/or public sources:

  • Google Analytics (Technical Data)

  • Lindkedin.com

  • Recruitment agencies / various job portals

  • Companies House

 

3. What data we collect from you

Identity Data – first name, surname, maiden name, child’s name/surname, username, marital status, date of birth, gender, medical history, demographic information

Contact Data – home address, delivery address, email address, telephone numbers

Financial Data - payment information, bank account details

Other Data – CV’s, DBS certificates

 

4. How and Where do we use your data

We will use and share the least necessary amount of your data only when necessary and lawful in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you; (during the provision of tutor services, guardianship services, education services, accommodation/property and maintenance services, medical services, transport services, event services and other services relating to the contract)

  • Where it is necessary for our legitimate interests (including newsletters, surveys, notifications of our products and offers or those of a third party) and your interests (and fundamental rights do not override those interests). (provision of educational materials, improvement of educational and tutor services, unforeseen guardianship circumstances, medical emergencies of guardian children)

  • When presenting cards/gifts/presents to you or on your behalf

We will not share your personal data with any external, third party companies or marketers unless you consent to it.

If we are required by law to disclose information, we will do so.

Below, in a table format is a description of all the ways we plan to use your personal data, which of the legal bases we rely on to do so and the duration the data will be kept for.

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5. Products, services, newsletters

Occasionally we will contact you with information about educational courses or other services that we think may be of interest to you. We will only contact you when we believe there is a legitimate interest to do so. There will always be an option to opt out.

 

Alternatively, you can always email us at: info@artrialondon.com

6. Surveys

To improve our services and products, we may also occasionally survey you. Your responses will be held securely and not shared with anyone. If we will want to use any of your comments in our marketing material, we will ask for your permission.

 

 

7. Access and correction of your personal data

You have the right to access your personal data by making a “data subject access request” by writing to us on . We will ask for proof of identity and sufficient information about your interactions with us before providing any information.

 

If you wish to update or correct any information that we hold about yourself, please contact us on the email above.

 

8. Restricting or Stopping of processing your data

You have the right to object to us processing your personal information if we are not entitled to use it anymore, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

 

In some cases, including for tax purposes, we will have to keep some basic information about our clients by law (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers.

 

 

9.Data Breaches

In addition to our staff being contractually subject to the duty of confidentiality, we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

10. Contact

If you have any questions in relation to this Privacy Policy, please contact info@artrialondon.com